Last updated: June 2025
1. Data Controller
This Privacy Policy applies to the website operated by Dr Mom Hand Organic Cosmetics Ltd. («Company», «we») under the Phyto-Resonance brand. Our registered address is 71-75 Shelton Street, Covent Garden, London, United Kingdom.
Contact: info@phyto-resonance.com | +44 7848 99 6901
2. Information We Collect
Through our contact form we may collect your name, email address, company or organisation, area of interest, and message content. This information is used solely to respond to your enquiry and manage our business relationship.
We may also collect anonymous usage data such as IP address, browser type, device information, pages visited, and session duration to improve site performance.
Information you share when contacting us directly by email or phone is also covered by this policy.
3. How We Use Your Information
Collected data is processed to respond to partnership requests, manage extract sourcing and R&D collaboration, provide information about Phyto-Resonance technology, fulfil legal obligations, and maintain website security.
We do not use your personal data for marketing or commercial communications without your explicit consent. No newsletters or promotional messages are sent without opt-in.
4. Legal Basis
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your data based on legitimate interests (responding to business enquiries), pre-contractual steps, or legal obligations.
5. Data Sharing and Retention
We do not sell or rent your personal data to third parties. Data may be shared only with trusted service providers for hosting, email infrastructure, or where legally required, subject to appropriate confidentiality safeguards.
Contact records are generally retained for 24 months depending on the nature of the enquiry; records subject to legal retention requirements are kept for the applicable period.
6. Your Rights
Under UK GDPR you have the right to access, rectify, erase, restrict processing, data portability, and to object. Submit requests to info@phyto-resonance.com; we respond within 30 days.
You may lodge a complaint with the UK Information Commissioner's Office (ICO).
7. Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. Please note that no transmission over the internet is completely secure.
8. Policy Updates
This policy may be updated from time to time. Material changes will be published on this page. Continued use of the site constitutes acceptance of the current policy.